FAQ

1. Where does Haous ship from?

We work with selected international suppliers to offer unique and high-quality home products. Orders may ship from our global warehouses, including Asia and Europe, depending on product availability.

2. How long does delivery take?

Our estimated delivery time for Denmark is 6 to 15 business days. Once shipped, you’ll receive a tracking number via email to monitor your order in real-time.

3. Is it safe to shop on Haous?

Yes. Our store uses SSL encryption and secure payment methods such as Visa, Mastercard, Apple Pay, and Google Pay. Your information is protected, and your transaction is 100% secure.

4. Can I return or exchange my order?

Of course. You have 7 days after delivery to request a free return or exchange, provided the item is unused and in its original packaging. Contact our support at info@haous.co.uk to begin the process.

5. Will I have to pay customs or import fees?

You won't face additional charges. If there are any exceptions, we’ll notify you before checkout.

6. What if my item arrives damaged or defective?

If your order arrives damaged, please contact us at info@haous.co.uk with clear photos. We’ll provide a solution quickly—either a replacement or a refund, according to your preference.

8. How can I track my order?

After placing your order, it will be processed within 1 to 3 business days. As soon as it is shipped, you will receive a confirmation email with your tracking number and a link to monitor the delivery in real time.